Shipping policy

Last updated: 11 October 2026.

This policy applies to orders placed by private customers on www.demichellot.com. It supplements our Terms and Conditions of Sale and our Returns and Refunds Policy.

1. Order preparation and shipping arrangements

De Michellot arranges the preparation and dispatch of orders with its logistics providers and carriers.

Our logistics operations are transitioning to Daudin Services, in Vineuil. Its involvement will begin when the new arrangements become operational. De Michellot remains your point of contact for any questions about your order.

For products available in stock, orders are usually prepared within 2 to 3 working days after the order and payment have been validated, unless a different timeframe is stated before purchase.

Pre-orders and products requiring special arrangements follow the timeframes stated before the order is placed.

Preparation time is in addition to transit time. Choosing express delivery does not automatically mean that your order will be prepared immediately.

2. Delivery destinations

Delivery options depend on your address, the products ordered and the services offered at the time of purchase.

We offer shipping to:

• Metropolitan France, with several delivery services available.
• European destinations served, within or outside the European Union, subject to availability.
• Overseas territories served, with specific rates and formalities.
• Other destinations, subject to a feasibility assessment and agreement on delivery conditions.

The services actually available and their prices are displayed before you confirm your order.

If your destination is not offered, contact contact@demichellot.com before ordering. The possibility of shipping alcoholic beverages must be checked for each destination concerned.

3. Delivery methods and charges

Metropolitan France

Above the initial weight bands, charges vary according to the applicable rate schedule.

Free delivery thresholds are calculated using the value of the qualifying basket after discounts, excluding delivery charges. Free delivery applies to the relevant service offered at checkout.

Available rates and services are summarised before payment.

Europe, overseas territories and other destinations

Charges depend in particular on the destination, weight and available service. The international and overseas shipping services currently offered mainly use Colissimo with signature.

The free delivery offers stated for metropolitan France do not automatically extend to other destinations.

Where a quotation is required, the price and transport conditions are communicated and accepted before the order is finalised.

4. Delivery times

The delivery date or timeframe is communicated before you confirm your order, taking both preparation and transit time into account.

For express services, delivery time commitments apply only to the destinations and conditions specified for the selected service.

If no date or timeframe has been agreed, delivery will take place without undue delay and no later than 30 days after the contract is concluded.

We will inform you of any event affecting delivery as soon as we become aware of it. Being informed of a delay does not remove your statutory rights. Légifrance

5. Tracking your order

After dispatch, you will receive an email containing the available tracking information.

An order may be split into several parcels. In this case, you may receive several tracking numbers. No additional shipping charge resulting from a split decided by De Michellot will be added without your agreement.

For any tracking difficulties, contact contact@demichellot.com, quoting your order number.

6. Delivery address and receipt

Please check your address, postcode and any information needed for delivery before confirming your order.

Any correction request must be sent to us promptly. Once the parcel has been handed over to the carrier, changes may no longer be possible.

The sale and delivery of alcoholic beverages to minors are prohibited. Proof of legal age may be required to carry out the regulatory checks. Légifrance

Where the service requires a signature or collection from a designated location, please follow the instructions provided by the carrier.

7. Undelivered, uncollected or returned parcels

If a parcel is returned to us, we will contact you to determine how to proceed with your order.

Where the return results from an incorrect address provided by the customer or a failure to collect for which the customer is responsible, we may offer to dispatch the parcel again. The cost will be communicated and must be accepted before the new shipment.

If the failed delivery is attributable to De Michellot or to the carrier we offered, you will not be charged the costs necessary to resolve the issue.

Simply failing to collect a parcel does not constitute notice of withdrawal. If you wish to cancel your purchase, you must clearly inform us of your decision.

There is no automatic forfeiture of the amount paid for the order.

8. Breakage, loss or delivery errors

If you discover a damaged parcel, a broken bottle, a missing product or an error, contact contact@demichellot.com.

To help us process your claim, provide your order number and, if possible, attach photographs of the products and packaging.

Reporting an issue promptly, ideally within 48 hours, helps us deal with the carrier. This timeframe is a recommendation: exceeding it does not remove your statutory guarantee rights.

Failure to record reservations on delivery or provide photographs is not, on its own, sufficient grounds to reject a claim.

Where the carrier was offered by De Michellot, we bear the transport risks until you, or a third party you have designated, take physical possession of the products. This protection also applies to services that do not require a signature.

Depending on the situation and your rights, we will arrange a new delivery, a replacement or a refund. De Michellot covers the costs necessary to resolve an incident for which we are responsible. The €12 flat-rate return charge does not apply in these situations.

Your ability to exercise your rights does not depend on whether we receive compensation from the carrier or its insurer. economie.gouv.fr

9. Delivery delays

If the agreed delivery timeframe is exceeded, contact us so that we can follow up with the carrier.

You may ask us in writing to deliver within a reasonable additional period. If delivery still does not take place, you may terminate the contract under the conditions provided by law.

In certain situations, particularly where there is a refusal to deliver or a failure to meet a date that was an essential condition of the purchase, you may terminate the contract immediately.

Where the contract is terminated for failure to deliver, the amounts paid will be refunded no later than 14 days after termination. economie.gouv.fr

10. Taxes, duties and international formalities

Deliveries within the European Union

Distance sales of alcoholic beverages are subject to specific rules, particularly concerning VAT, excise duties and the documents accompanying the goods.

De Michellot fulfils the obligations for which it is responsible. The inclusion of a destination in the shipping calculator does not waive the requirement to comply with these formalities. douane.gouv.fr

Deliveries outside the European Union and to territories with special tax arrangements

Import taxes, excise duties, customs duties or customs clearance fees may apply depending on the destination.

Before you place your order, the sales information specifies which amounts are included in the price and which, if any, remain payable by you. Where an amount cannot be determined in advance, the existence of the charges and the available information on how they are calculated will be communicated.

Amounts already collected for these purposes at checkout must not be presented as payable a second time. If you receive an unexpected request from the carrier or customs authorities, contact us with the supporting documents.

11. Returns and refunds

For a return because you have changed your mind, please consult our Returns and Refunds Policy:

• Returns may be requested up to 30 days after receipt, subject to the stated conditions.
• A €12 flat-rate charge applies when you use the return solution provided by De Michellot.
• No restocking fees.
• We cover the necessary costs in the event of non-conformity or an incident for which we are responsible.

The return address is the one specified in the instructions provided by our customer service team. It may differ from our registered office address.

12. Contact

DE MICHELLOT — Customer Service
Email: contact@demichellot.com
Telephone: +33 7 69 87 56 91

Correspondence address:
32 chemin de Bossenval, 91660 Le Mérévillois, France