Shipping policy

Welcome to De Michellot, where we have designed a simple, transparent, and customer-friendly shipping policy. We collaborate with KLAC, a renowned logistics provider, to ensure fast, reliable, and secure delivery of your orders.

Shipping Zones

We ship our products to the following regions:

  • Metropolitan France: Standard and express delivery available.

  • European Union (EU): Standard delivery only.

  • Rest of the World: Shipping available upon request (contact us at contact@demichellot.com).

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Shipping Fees

Shipping fees are calculated at checkout and vary depending on the destination and selected shipping method. Here are the details:

  • Metropolitan France:

    • Standard delivery: Free for orders over €150 (incl. VAT). Otherwise, calculated at checkout.

    • Express delivery: Calculated at checkout.

  • European Union: Calculated at checkout.

  • Rest of the World: Calculated at checkout.

  • Customs duties and local taxes for orders outside the EU are the customer’s responsibility.

Order Processing

  • All orders are prepared and shipped by KLAC within 48 to 72 business hours after confirmation.

  • Once your order is shipped, you will receive an email with your tracking number. You can track your parcel directly on the carrier’s website.

  • Shipping is exclusively handled by Colissimo.

Undelivered Parcels

If a parcel is returned to us due to an incorrect address or failed delivery, we will contact you to arrange a new shipment. The cost of reshipping will be at your expense.

Delays and Incidents

In case of delays, damaged parcels, or loss, please contact us immediately at contact@demichellot.com. We will work closely with KLAC and the carrier to resolve the issue as quickly as possible.

Return and Refund Policy

For any return or refund requests, please refer to our Return Policy.

Legal Compliance

  • We comply with European e-commerce regulations, including Regulation (EU) 2018/302 prohibiting geographical discrimination, as well as the General Data Protection Regulation (GDPR).

  • Our shipments adhere to local and European regulations regarding the transport of alcohol-containing products.

Breakage and Loss Insurance for Your Shipments

At De Michellot, we strive to ensure that your orders arrive in perfect condition. However, unforeseen incidents may occur during transit. That’s why we offer breakage and loss insurance under specific conditions.

What the Insurance Covers

  • Breakage: If your parcel arrives damaged, we commit to replacing or refunding the affected items after verification.

  • Loss: If your parcel is lost by the carrier, we will proceed with a reshipment or a full refund.

Insurance Conditions

  • Insurance is only valid for orders delivered to a pickup point or with a signature.

  • No insurance applies to deliveries without a signature.

How to Claim Insurance

  1. Insurance is automatically included for orders delivered to a pickup point or with a signature.

  2. In case of an incident, contact our customer service within 48 hours after receipt (or loss notification) with the following details:

    • Order number.

    • Clear photos of damaged items (if applicable).

    • Photos of the outer and inner packaging to assess damages.

Claim Procedure

  • All claims are processed within 5 business days after receiving the required information.

  • If the claim is validated, a replacement or refund will be promptly issued.

Contact Us

For any inquiries regarding shipping or your order, feel free to contact us at contact@demichellot.com. We remain at your disposal to provide an exceptional experience.

Thank you for your trust in De Michellot products.